Shipping Information

Domestic

All standard shipping will be via UPS or FedEx Ground. There will be a surcharge for shipments to HI, AK, & PR. We do not ship to P.O. Box except small accessories. Most of the small accessories will be shipped via USPS or DHL.  We do offer LTL shipment for the larger packages that cannot be shipped ground.

Express shipping is available at an additional charge as requested, please contact us before ordering the item. Shipping rates may vary by the weights and dimensions of the product and the final destination's ZIP code.

International

Our rates for international shipping charges are based on the calculations from the carrier’s website.  Please contact us for a rate quote before ordering the item. Among the three major carriers, UPS, FedEx and USPS, we usually use USPS for regular international packages. We use UPS or FedEx on some oversized or overweighed packages, which are not accepted by USPS service. We might also use some other international freight forwarders for larger shipments.   

For all international shipments, buyers or their brokers have to clear Customs and pay all required Tariff or fees according to your Local Customs Authority, no Exception for the orders with free shipping.  Buyers have to provide a valid contact phone number in order for Custom Clearance.  We will not responsible for any delays or undelivered shipments due to the buyer's fault on Custom Clearance. Buyers are also responsible to pay for the reshipment charges or fees.

Some of our products are ship to the US and Canada ONLY; please do not buy these. If we cannot ship to where you live, your order will be cancelled and your payment will be refunded immediately. You might also contact us to find out if there is a possible way for us to ship the item to you if you live outside the US and CA areas, we will try our best to find a way to ship your order. A shipping quote will be conducted at that time.

Processing

All orders placed are usually processed and shipped within five business days unless otherwise indicated within the specific listing. Due to certain circumstances, there may be times where delays occur. In the case, we will notify you as soon as we acknowledge the delay. We cannot guarantee the exact arrival date because once your order leaves our warehouse we have no control on it.

There is no shipping during weekends (Saturday and Sunday). Orders placed during the weekend and national holidays will be shipped on the next business day.

It is the Buyer's responsibility to make sure your address is the current and correct one at the time placing your order.  We will not double confirm your shipping address unless the carrier reports it as an undeliverable address. You must notify us immediately if there is an error on your shipping address, we cannot change the address after the shipment has been picked up, there will be a charge to reroute a shipment to a different address. All packages returned to us by the carriers as undeliverable will be held at our warehouse until we receive a valid updated shipping address from the buyer, additional fees are subjected to reship the order. We will not responsible for a lost shipment or the cost of the lost shipment due to the mistaken shipping address provided by buyers.